Returns & Exchanges

In order to process a return or exchange, you are required to provide the original receipt. Upon inspection, it will then be determined if a return or exchange will be processed for a store credit, company check (for cash and check purchases) or credit refund. In accordance with state and local laws, any taxes paid will be refunded. Merchandise exchanged for reasons other than manufacturer defect/damage will be charged a 30% restocking fee and redelivery fee and must be completed within 7 days from original purchase date. Visible defects or variances from shown products and order specifications must be brought to our attention at point of delivery by contacting the store. Area rugs are a final sale and are non-returnable. As it is your responsibility to ensure furnishings fit through all interior structures and into the desired space we do not provide a refund/return for items that do not fit; you will receive a store credit minus the initial delivery fee and/or restocking fee for in-store credit. For merchandise being retrieved from the customer’s home, refunds will be processed once it has been received at our warehouse. The processing of any refund may take up to 30 days. Floor model and clearance items are sold as is and cannot be returned: all sales are final on those pieces.